The staff here is attentive and excellent, providing great services including a heated pool, and the internet connection is very good.

See below.

Be careful when booking your rooms. Timing - Peak period (new years eve) Problem: The hotel was OVERBOOKED and we were given a DOWNGRADED room. The staff CONTINUALLY LIED about the room, and INSISTED it was a junior suite. When we arrived, we were given a double room instead of a junior suite, which we booked. The staff insisted that it WAS a junior suite, but based on the description and photographs in Booked.net, it was CLEARLY a double room. If you encounter this problem and the staff are refusing to change your room, INSIST on speaking to the boss. From our experience, the boss was quick to get rid of the problem, and we paid for a double room instead. Additional information: The boss alleged that at peak periods they have a minimum stay period of 5 days, which is not stated in Booked.net. If a reply is made to this review by the hotel, do take note of this.

In general the staff were attentive and helpful. They helped us with taxi, it was nice. This accommodation was in the central location close to the main square.

Incredible location near the souk and bustling streets. Amazing breakfast with delicious coffee and daily made-to-order eggs. The staff goes above and beyond to ensure a fantastic stay.

We found the staff to be very kind, attentive and thoughtful. Our April stay was extended by 5 extra days because of the ash cloud but we were made to feel very welcome. All the staff were very caring and pleasant, nothing was trouble to them. Location was perfect for the medina. We had a relaxing and enjoyable stay here.

My room was tastefully decorated and included central heating, a work desk, and a flat-screen TV with satellite channels. Everywhere there was fairly clean. Location: the hotel was close to the "square ", the medina of Marrakech, and Jemaa El-Fna...

The location here is amazing, just a short walk from a photography gallery.

Staff excellent, breakfast wholesome, rooms clean with character and everything you need, sunset on the roof terrace relaxing and a million miles away from the hustle on the street . If I was to visit again a night or two here and then a 2 or 3 night trek into the desert.

I liked the traditional ambiance of this hotel. I did have an accident whilst staying there and have to report that the staff couldn't have been more helpful and kind if they tried. They did everything possible to help and moved us to a downstairs room. I would definitely recommend this hotel. Plenty of complimentary soft drinks and the food was good. the hotel situation in the Medina is good, if a little difficult to find the first time. However, they arranged for a taxi to collect us at the airport. Top marks! A Flett

The comfort suite here comes equipped with an individual safe, air conditioning, a work desk, and the staff is very friendly.

Fantastic place to stay with excellent service, facilities and location and a special charm. Highly recommended

It was a great place. We would very much like to stay there again. Location is superb. The people working there are very sweet and understanding. The roof terrace is lovely.

the staff was attentive. the venue was in a central location close to the medina of Marrakech, main square, restaurants, and souks. 3. There was an air-conditioned restaurant nearby. The staff were helpful and the hotel was conveniently located near various attractions in Marrakech. there was a nearby restaurant with air-conditioning for guests' comfort.

Delicious breakfast, very kind staff, lovely decor of the riad, location!

Swimming pool under maintenance, wireless seems to have some issues.

Conveniently booked a single room online and had a good experience. the location was superb, just a short walk away from Dyer's Street. 🚶‍♂️